Shipping policy

Enmanis Naturals Shipping Policy

Effective Date: July 2026

At Enmanis Naturals, every product is handcrafted in small batches with care. We work hard to prepare and ship your order as quickly as possible while maintaining the quality you deserve.

Processing Time

Orders are processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
During holidays, promotions, or high-volume periods, processing times may be slightly longer. We appreciate your patience.

Shipping Methods

We currently ship through trusted carriers, including:

USPS Ground Advantage
USPS Priority Mail (when selected)
UPS (for larger orders, when available)

Shipping options and rates are calculated automatically at checkout.

Domestic Shipping (United States)

We ship throughout the United States.
Delivery times are estimated by the carrier and are not guaranteed.
Typical delivery:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days

International Shipping

International shipping may be available to select countries.

Customers are responsible for:

Customs duties
Import taxes
VAT
Brokerage fees
Any other fees imposed by their country

Enmanis Naturals is not responsible for delays caused by customs or international postal services.

Order Tracking

Once your order ships, you will receive an email containing your tracking number.

Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Address

Please verify your shipping address before placing your order.

If an incorrect address is provided:

We cannot guarantee package recovery.
Additional shipping charges may apply if the package must be reshipped.
Orders returned due to an incorrect address will be refunded minus the original shipping cost, or reshipped at the customer's expense.

Lost, Delayed, or Damaged Packages

Once a package has been accepted by the shipping carrier, delivery is under the carrier's control.

If your package appears lost or delayed:

Contact the shipping carrier first.
If you need assistance, please contact us and we will gladly help you initiate a claim when possible.

If your order arrives damaged:

Please contact us within 48 hours of delivery and include:

Your order number
Photos of the damaged product
Photos of the shipping box and packaging

We will work with you to find a fair solution.

Handmade Products

Because our products are handmade:

Slight variations in color, texture, botanical appearance, and design are normal.
These variations make every product unique and do not affect quality or performance.